I had multiple questions about using the VPS and an EA. I was afraid of having a challenge getting things resolved on chat, but I was connected within 30 seconds to an amazing support person named Justin. In just a few minutes, Justin had answered all my questions completely and had provided all the information I needed. The only downside is that now I'm spoiled and I'll expect such good support whenever I use chat with other businesses. Justin set the bar high -- it will be hard to top this!