ICBC has been my primary bank for a while now, and I have mixed feelings about the overall experience. On the positive side, their widespread network of ATMs is convenient, and the online banking system is functional. However, I've encountered issues with customer service that left me frustrated. It often feels like there's a lack of personalization, and problem resolution can be a bit slow. The user interface of their mobile app could also use some improvement to enhance user experience.
一段时间以来，中国工商银行一直是我的主要银行，我对整体体验的感受很复杂。从积极的一面来看，他们广泛的 ATM 网络很方便，网上银行系统也很实用。然而，我遇到了客户服务方面的问题，这让我感到沮丧。人们常常感觉缺乏个性化，而且解决问题的速度可能有点慢。他们的移动应用程序的用户界面也可以进行一些改进来增强用户体验。
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ICBC has been my primary bank for a while now, and I have mixed feelings about the overall experience. On the positive side, their widespread network of ATMs is convenient, and the online banking system is functional. However, I've encountered issues with customer service that left me frustrated. It often feels like there's a lack of personalization, and problem resolution can be a bit slow. The user interface of their mobile app could also use some improvement to enhance user experience.
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