The experience I've had with this broker is quite bewildering. I made a deposit through their cryptocurrency option and it's beyond comprehension as to how my deposit got misplaced. After multiple exchanges over email, I mustered up my confidence to test the waters again and proceeded to wire transfer another deposit. I thought their smooth performance during previous exchanges would continue but it was not to be. I attempted another wire transfer deposit to NAB; same bank details, but now they seem to be oblivious as to where my money has gone. I am now considering initiating an investigation through my bank. This is a situation I had never encountered before, not even with unregulated brokers.