On December 29, 2023, when the market opened, all positions were automatically closed. At that time my balance was 10800, all my positions were in hedged status, and my net value was over 450. At the same time, I contacted the IEXS customer service, they said it was a technical error and it would be resolved within 2 minutes, but I still haven't received a response until today.
2023年12月29日、市場が開いた時点で、全てのポジションが自動的にクローズされました。その時点で私の残高は10800で、全てのポジションはヘッジ状態であり、純資産は450を超えていました。同時に、私はIEXSのカスタマーサービスに連絡しましたが、彼らは技術的なエラーであり、2分以内に解決されると言いましたが、今日までまだ返答を受け取っていません。
以下は原文です。
On December 29, 2023, when the market opened, all positions were automatically closed. At that time my balance was 10800, all my positions were in hedged status, and my net value was over 450. At the same time, I contacted the IEXS customer service, they said it was a technical error and it would be resolved within 2 minutes, but I still haven't received a response until today.
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