Never had a hard time contacting them, but they don't keep their word. Their CC system has issues. Puts out bad signals, doesn't close trades, they don't update info so you could be in a trade that already closed and you're now at a loss. They post their losses and wins, but it doesn't remotely come close to what people who signed up are seeing. My account was down 50%. I didn't even blame them. I asked them to not renew my lic. They just closed my account and didn't tell me. Then when I contacted them, they didn't even tell me it was closed. and had me share my issues. I was down 50% on their trades. They offered to refund last month to help out. Then a few hours later they charged my account again. and turned around and refunded the charge they weren't suppose to take. When I complained they tried to claim we did what we said we would do.......Total BS. Then they claimed that they use an outside process server and there is nothing they can do. After all of this they blamed the customer for all of the issues. and its all our fault.......Total BS.