Never had a hard time contacting them, but they don't keep their word. Their CC system has issues. Puts out bad signals, doesn't close trades, they don't update info so you could be in a trade that already closed and you're now at a loss. They post their losses and wins, but it doesn't remotely come close to what people who signed up are seeing. My account was down 50%. I didn't even blame them. I asked them to not renew my lic. They just closed my account and didn't tell me. Then when I contacted them, they didn't even tell me it was closed. and had me share my issues. I was down 50% on their trades. They offered to refund last month to help out. Then a few hours later they charged my account again. and turned around and refunded the charge they weren't suppose to take. When I complained they tried to claim we did what we said we would do.......Total BS. Then they claimed that they use an outside process server and there is nothing they can do. After all of this they blamed the customer for all of the issues. and its all our fault.......Total BS.
从来没有难以联系他们，但他们不守信用。他们的信用卡系统有问题。发布错误的信号，不关闭交易，不更新信息，所以你可能在一个已经关闭的交易中，而你现在处于亏损状态。他们发布他们的亏损和盈利，但与注册的人看到的完全不一样。我的账户亏损了50%。我甚至没有责怪他们。我要求他们不要续订我的许可证。他们只是关闭了我的账户，没有告诉我。然后当我联系他们时，他们甚至没有告诉我账户已关闭，并让我分享我的问题。我在他们的交易中亏损了50%。他们提供了退还上个月的款项来帮助我。然后几个小时后，他们又向我的账户收费。然后又退还了他们不应该收取的费用。当我抱怨时，他们试图声称我们做了我们说过的事情……完全胡扯。然后他们声称他们使用外部的流程服务器，他们无能为力。在所有这些之后，他们把所有问题都归咎于客户。都是我们的错……完全胡扯。
以下为原文推荐
Never had a hard time contacting them, but they don't keep their word. Their CC system has issues. Puts out bad signals, doesn't close trades, they don't update info so you could be in a trade that already closed and you're now at a loss. They post their losses and wins, but it doesn't remotely come close to what people who signed up are seeing. My account was down 50%. I didn't even blame them. I asked them to not renew my lic. They just closed my account and didn't tell me. Then when I contacted them, they didn't even tell me it was closed. and had me share my issues. I was down 50% on their trades. They offered to refund last month to help out. Then a few hours later they charged my account again. and turned around and refunded the charge they weren't suppose to take. When I complained they tried to claim we did what we said we would do.......Total BS. Then they claimed that they use an outside process server and there is nothing they can do. After all of this they blamed the customer for all of the issues. and its all our fault.......Total BS.
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