I've been a client for years, and everything used to run smoothly with CERES. However, things took a turn when I encountered issues with withdrawals. Three days later, I couldn't log in to CERES anymore; it just wouldn't connect to the server. I've spent nearly 2 hours chatting with 5 different agents, but no solution emerged. Three of them provided conflicting instructions: uninstall and reinstall MT4, reset personal data password, reset trading account password. I've followed these steps multiple times, to no avail. Despite writing several emails, all I received were robot-like responses prompting me to reset my password. It seems like nobody at CERES is genuinely addressing this issue. Moreover, I couldn't trade or control my account while holding open positions. When I asked how to terminate our cooperation and get my money back, my query was ignored. It's incredibly frustrating, and I've lost all trust in this company.
我已经成为 CERES 的客户多年了,过去一切都在 CERES 上顺利运行。然而,当我遇到提款问题时,事情发生了转变。三天后,我再也无法登录CERES了;它只是无法连接到服务器。我花了近 2 个小时与 5 个不同的代理聊天,但没有找到解决方案。其中三人提供了相互矛盾的说明:卸载并重新安装MT4、重置个人数据密码、重置交易账户密码。我已多次按照这些步骤操作,但没有效果。尽管写了几封电子邮件,但我收到的只是机器人般的回复,提示我重置密码。 CERES 似乎没有人真正解决这个问题。此外,我在持有未平仓头寸时无法交易或控制我的账户。当我询问如何终止合作并拿回我的钱时,我的询问被忽略了。这太令人沮丧了,我对这家公司失去了所有信任。
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I've been a client for years, and everything used to run smoothly with CERES. However, things took a turn when I encountered issues with withdrawals. Three days later, I couldn't log in to CERES anymore; it just wouldn't connect to the server. I've spent nearly 2 hours chatting with 5 different agents, but no solution emerged. Three of them provided conflicting instructions: uninstall and reinstall MT4, reset personal data password, reset trading account password. I've followed these steps multiple times, to no avail. Despite writing several emails, all I received were robot-like responses prompting me to reset my password. It seems like nobody at CERES is genuinely addressing this issue. Moreover, I couldn't trade or control my account while holding open positions. When I asked how to terminate our cooperation and get my money back, my query was ignored. It's incredibly frustrating, and I've lost all trust in this company.
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