When I called to inquire whether Americans living abroad could open estate accounts, I received inaccurate information from two different estate account customer service representatives. Both times I was told yes! After my first application was rejected, I even found a co-executor in the US, but my second application was also rejected - because I live abroad! Very unprofessional. Clearly, their own staff haven't received adequate training to answer a very simple question about their own rules.
当我打电话询问居住在国外的美国人是否可以开设遗产账户时,我从两个不同的遗产账户客户服务代表那里收到了不准确的信息。两次我都被告知是的!在我的第一次申请被拒绝后,我什至在美国找到了共同执行人,但我的第二次申请也被拒绝了——因为我住在国外!非常不专业。显然,他们自己的员工没有接受足够的培训来回答有关他们自己的规则的一个非常简单的问题。
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When I called to inquire whether Americans living abroad could open estate accounts, I received inaccurate information from two different estate account customer service representatives. Both times I was told yes! After my first application was rejected, I even found a co-executor in the US, but my second application was also rejected - because I live abroad! Very unprofessional. Clearly, their own staff haven't received adequate training to answer a very simple question about their own rules.
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