I opened an account with ModMount in early January 2024 and within a fortnight decided I did not wish to continue with the account. Accordingly I requested the return of my deposited funds to the source bank, along with closure of the Modmount account.
Eight weeks have now passed and the funds have not been returned.
Despite repeated requests for an explanation for not doing as requested, no explanation has ever been provided.
Now the account has had all the deposited funds applied to "No activity fees" - which would not have happened had ModMount complied with my instructions.
I will not be recommending Modmount - their client support services are totallay unacceptable.
我于 2024 年 1 月上旬在 ModMount 开设了一个账户，并在两周内决定不再继续使用该账户。因此，我要求将存入的资金退还给来源银行，并关闭 Modmount 账户。八周过去了，资金还没有退还。尽管多次要求对未按要求行事作出解释，但从未提供任何解释。现在，该账户已将所有存入资金应用于“无活动费”——如果 ModMount 遵守我的指示，这种情况就不会发生。我不会推荐 Modmount - 他们的客户支持服务完全不可接受。
以下为原文推荐
I opened an account with ModMount in early January 2024 and within a fortnight decided I did not wish to continue with the account. Accordingly I requested the return of my deposited funds to the source bank, along with closure of the Modmount account. Eight weeks have now passed and the funds have not been returned. Despite repeated requests for an explanation for not doing as requested, no explanation has ever been provided. Now the account has had all the deposited funds applied to "No activity fees" - which would not have happened had ModMount complied with my instructions. I will not be recommending Modmount - their client support services are totallay unacceptable.
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