I created my Pepperstone account, deposited with my debit card and everything seemed to be working fine. But recently I lost that debit card and it's number, so I canceled, and now I can't withdraw money anymore because I have to use that debit card only that I lost and neither my bank or Visa can hand me that number. Register another card and they tell me that it has to be that card that I lost to send me the money! A piece of plastic that anyone can easily loose. I had already had this type of problems with other brokers, but depositing with another new card solved the problem with no further issue! but not with Pepperstone. They are supposed to be giving me support, but it's been a few days and I haven't seen anything resolved. And I have good capital retained there, what can I do? Hope i can solve soon this issue and keep recommending Pepperstone as broker.
2023-11-11 13:05
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LsdQ43ssNDqJ
2024-03-03 10:07
Your fault to be honest, next time deposit with bank transfer. Card deposits cost them money, Visa fee is around 1 to 3%. Naturally, they want to issue you a "refund" back to the card first. Contact support by telephone maybe, or online chat to resolve this quicker.
私はペッパーストーンアカウントを作成し、デビットカードで入金しましたが、すべてがうまく機能しているように見えました。しかし最近、そのデビットカードとその番号を紛失してしまい、キャンセルしました。今はもうお金を引き出すことができません。紛失したデビットカードのみを使用する必要があり、銀行もビザもその番号を提供してくれないからです。別のカードを登録すると、お金を送金するには私が紛失したそのカードでなければならないと言われます。誰でも簡単に緩めてしまうプラスチックの塊。他のブローカーでもこの種の問題がすでに発生していましたが、別の新しいカードで入金することで問題は何も問題なく解決されました。しかし、ペッパーストーンではそうではありません。彼らは私にサポートを提供してくれるはずですが、数日経ちましたが、何も解決されていません。そこには十分な資本が残っていますが、何ができるでしょうか?この問題をすぐに解決して、ブローカーとしてペッパーストーンを推奨し続けることができることを願っています。
以下は原文です。
I created my Pepperstone account, deposited with my debit card and everything seemed to be working fine. But recently I lost that debit card and it's number, so I canceled, and now I can't withdraw money anymore because I have to use that debit card only that I lost and neither my bank or Visa can hand me that number. Register another card and they tell me that it has to be that card that I lost to send me the money! A piece of plastic that anyone can easily loose. I had already had this type of problems with other brokers, but depositing with another new card solved the problem with no further issue! but not with Pepperstone. They are supposed to be giving me support, but it's been a few days and I haven't seen anything resolved. And I have good capital retained there, what can I do? Hope i can solve soon this issue and keep recommending Pepperstone as broker.
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