I created my Pepperstone account, deposited with my debit card and everything seemed to be working fine. But recently I lost that debit card and it's number, so I canceled, and now I can't withdraw money anymore because I have to use that debit card only that I lost and neither my bank or Visa can hand me that number. Register another card and they tell me that it has to be that card that I lost to send me the money! A piece of plastic that anyone can easily loose. I had already had this type of problems with other brokers, but depositing with another new card solved the problem with no further issue! but not with Pepperstone. They are supposed to be giving me support, but it's been a few days and I haven't seen anything resolved. And I have good capital retained there, what can I do? Hope i can solve soon this issue and keep recommending Pepperstone as broker.
2023-11-11 13:05
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LsdQ43ssNDqJ
2024-03-03 10:07
Your fault to be honest, next time deposit with bank transfer. Card deposits cost them money, Visa fee is around 1 to 3%. Naturally, they want to issue you a "refund" back to the card first. Contact support by telephone maybe, or online chat to resolve this quicker.
我创建了我的 Pepperstone 帐户,用我的借记卡存入,一切似乎都运行良好。但最近我丢失了那张借记卡和它的号码,所以我取消了,现在我不能再取款了,因为我只能使用我丢失的那张借记卡,而且我的银行或维萨都不能给我那个号码。注册另一张卡,他们告诉我必须是我丢失的那张卡才能给我汇款!任何人都可以轻易松开的一块塑料。我在其他经纪商那里已经遇到过此类问题,但是用另一张新卡存款解决了问题,没有进一步的问题!但胡椒石则不然。他们应该给我支持,但已经过去几天了,我还没有看到任何解决方案。而且我在那里保留了很好的资本,我能做什么?希望我能尽快解决这个问题并继续推荐 Pepperstone 作为经纪人。
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I created my Pepperstone account, deposited with my debit card and everything seemed to be working fine. But recently I lost that debit card and it's number, so I canceled, and now I can't withdraw money anymore because I have to use that debit card only that I lost and neither my bank or Visa can hand me that number. Register another card and they tell me that it has to be that card that I lost to send me the money! A piece of plastic that anyone can easily loose. I had already had this type of problems with other brokers, but depositing with another new card solved the problem with no further issue! but not with Pepperstone. They are supposed to be giving me support, but it's been a few days and I haven't seen anything resolved. And I have good capital retained there, what can I do? Hope i can solve soon this issue and keep recommending Pepperstone as broker.
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